Returning An Item
You can cancel your order within 14 days of receiving your goods by notifying us in writing. The items must be returned in their original, unused condition, including packaging. Be sure to obtain proof of postage or use Tracking/Signed postage to cover the value of the goods.
Products with broken Security Seals or Toilet Seats with removed hygiene wrappers cannot be returned.
Log into your account, view your completed orders, and select the ‘Return Item’ option.
We’ll provide a full refund for items returned under this policy, except where non-standard Premium delivery has been chosen, in which case the extra cost will be deducted. We reserve the right to reduce the refund or refuse it entirely if the items aren’t returned in their original unused condition, including packaging and fittings.
If you cancel your order before it’s been dispatched, you’ll receive a full refund. All refunds will be processed back to the original payment method used at checkout.
Shipping
At FixTheBog, we know that when it comes to plumbing and heating, fast and reliable delivery is a must! That’s why we go the extra mile to ensure your orders arrive quickly and safely.
Here’s how we make it happen:
- Place your order before noon, and we’ll ship it out the same day!
- Most orders arrive within 1-2 days, but please allow up to 7 days for delivery.
- Need it faster? No problem! Select our ‘Next Day’ option at checkout for guaranteed next-day delivery (weekdays only).
A few things to keep in mind:
- Our next-day delivery doesn’t include weekends or bank holidays.
- Special Delivery options:
- Guaranteed before 9AM
- Guaranteed before 1PM
For next-day delivery, make sure to order by 12PM!
If, for any reason, your delivery exceeds 14 days, we’ll keep you updated and offer the option to cancel your order if needed.
DHL Deliveries
Orders placed before noon on weekdays will be dispatched the same day. Orders placed on Friday before noon will arrive on Monday, as DHL only handles weekday deliveries.
Postage cut off -
DHL weekdays noon
all other postage 2pm weekday cut off
Need assistance? Reach out to us at cs@fixthebog.uk or via WhatsApp!