www.FixTheBog.uk is operated by Integration Design 2000 Limited, a company registered in England and Wales. Our company registration number is 176722 and our VAT registration number is 664628704
Our Head Office address is Radius House, 51 Clarendon Road, Watford, Hertfordshire, England, WD17 1HP
When you place an order with us, your order will be subject to the following terms and conditions:
Prices
The prices quoted on our website are to the best of our knowledge correct. If a mistake has been made in the advertised price we will make every effort to honour the price but if we are unable to do so we reserve the right to refuse your order if we cannot agree a reasonable resolution with you. In these circumstances we will refund any monies that you have paid.
VAT
Our prices include VAT at the current rate and no adjustment to our prices will apply regardless of the location to which goods are dispatched.
Payment
All goods must be fully paid for at the time of order. We accept payment by credit card, debit card and PayPal. A list of accepted payment methods is shown at checkout.
Delivery
Most orders are dispatched by 1st Class Royal Mail. The delivery period is normally 1-3 working days however you can choose to guarantee a delivery date by choosing one of our premium delivery options shown at checkout.
Depending on the size of the package it may not be possible to leave the goods at the delivery address if you are not present when delivery is made. In these circumstances you may need to collect the goods from a nominated Post Office or Royal Mail or courier depot. Certain premium delivery options may require a signature upon delivery and if you are not present at the time of delivery you may need to rearrange delivery or collect your goods from a local depot.
We will only deliver to the cardholders address unless you have placed an order with us before. We only dispatch goods Monday to Friday (excluding bank holidays)
Availability
If you place your order by 2pm on a weekday we will normally dispatch your goods the same day. We normally carry all items posted on the website in stock. In rare circumstances such as unusually high demand we may not have the item in stock - in these circumstances dispatch may be delayed until the following working day. If we are unable to dispatch the following day we will contact you to advise you of a likely dispatch date. If this is not acceptable to you then you can cancel your order and we will refund any monies paid.
If you have requested a premium delivery option such as RM Special Delivery and we are unable to meet the delivery date then we will contact you to advise you. If our anticipated delivery date is not acceptable to you then you can cancel your order and we will refund any monies paid.
Cancellation
You are entitled to cancel your order provided you advise us in writing within 14 days of receiving the goods. The goods must be returned to us within a further 14 days of notifying us that you wish to cancel your order and must be in original unused condition, including packaging. Remember to obtain proof of postage or send the item back with Tracking/Signed postage to cover the value of the goods. We are not responsible for items sent back if no proof of delivery can be provided.
Products with Security Seals broken, or Toilet Seats with plastic hygiene wrappers removed cannot be returned.
We will give a full refund for goods returned to us under this policy except where non-standard Premium delivery has been requested, in which case the additional cost of delivery will be deducted from the refund. We reserve the right to reduce the value of the refund or to refuse any refund if the goods are not returned in original unused condition, including packaging, instructions and all fittings. If you cancel your order before we have dispatched the goods, we will give you a full refund. All refunds will be made to the payment method used when you placed the order.
If you wish to cancel your order please contact us by email to: CustomerService@FixTheBog.uk.
Damaged Goods
We expect goods to arrive with you undamaged. If you receive goods in a damaged condition please advise us as quickly as possible but in any case you must advise us prior to installation and within 3 working days of delivery. We may ask you to provide photographic details of the damage. In the case of goods that arrive with you damaged we will normally send replacement goods and collect the damaged goods from you. We will not accept claims for damages where the item has been installed and the damage would reasonably have been visible prior to installation.
If you wish to report damaged goods please contact us by email to: CustomerService@FixTheBog.uk
Faulty Goods
In the unlikely event that the goods develop a fault within the warranty period please contact us so that we can make the necessary arrangements to identify and resolve the fault. If you have installed the products please do not uninstall them before contacting us as some manufacturers employ their own engineers to resolve warranty issues and may be able to resolve the problem directly with you. We may ask you to contact a manufacturer directly in order to resolve the problem with the minimum of inconvenience to you.
We may request photographic evidence of a fault. If we request that you return goods to us for inspection we will normally make arrangements to collect the goods from you. If the goods are found to be faulty within the warranty period we will normally repair or replace them, but will also give you the option of a full refund if we cannot repair or replace them or if the goods have been in your possession for less than thirty days. We reserve the right to recover any costs we incur in investigating a fault from you if the goods are found not to be faulty.
We reserve the right to confirm that the installation of the products has been carried out in accordance with the manufacturer's instructions.
If you wish to report a fault please contact us by email to: CustomerService@FixTheBog.uk
Warranties
Any information or technical assistance given by us is given in good faith and is given for general guidance only, and does not constitute a warranty, guarantee or recommendation of the suitability of the goods for a specific purpose.
Website Information
While we endeavour to ensure that the product information, images, and specification shown on our website are correct and up to date, we do not warrant the accuracy of this information. If we supply a product which differs from our website description and you do not wish to accept it you may return it for a full refund in accordance with our returns policy. NOTE: Manufacturers may alter the colour of components to indicate the date of supply for warranty reasons.
We may make changes to the products and prices at any time without notice.
Privacy Policy
Our privacy policy can be found by clicking on the link at the bottom left of our home page. By using our website you accept the contents of our privacy policy. By placing an order with us you accept that we may pass your name, email address, and order reference number to FeeFo and they may invite you to review our products and/or services.
Cookie Policy
Our cookie policy can be found by clicking on the link at the bottom left of our home page. By using our website you accept the contents of our cookie policy.
Unexpected Circumstances
We will do our best to provide our service as described but we will not be responsible for circumstances outside our control such as war, terrorism, flood, fire, industrial disputes, power cuts etc or failure of third parties to provide requested services.
Limit of liability
If you are purchasing as a consumer then the appropriate consumer legislation applies to all transactions. We will not be responsible for any circumstances outside our control or that could not reasonably have been foreseen by you or us at the time the order was accepted by us. We will not be liable for any delay in delivery unless you have paid for a premium delivery service in which case the limit of our liability will be the cost you paid for that service.
If you are purchasing as a business then we will not be legally responsible for any business losses.
Limitations
The Distance Selling Regulations do not apply to business to business sales, also excluded are special orders for products that are not shown on our website.
Law
These terms of business will be governed by English Law.
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