Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
loader Loading... Please wait...
FixTheBog

Terms and Conditions

Competitions

 

Only one entry per person.

No purchase is required to enter. 

By sumbitting your email you are agreeing for your email address to be used for marketing purposes.

FixtheBog cannot be held responsible for any damage caused to prizes during delivery.

 

Coupon Offer's

Valid for a limited time only against all product lines (excluding Toilet Seats.)

Limited to 1 use per customer

 

Order Acceptance and Processing

All orders are accepted when your credit/charge/debit card is processed by Paypal.com



The seller shall have no liability in the event of the goods infringing or being alleged to infringe the rights of any third party. In the event that the goods are or maybe the subject of third party rights, the seller shall be obliged to transfer any such title he has but without prejudice to the rights of a consumer for a remedy in the event of total or partial non-performance.


Delivery of Goods

 

Delivery may be effected in one or more installments depending on stock availability, and the option is given at checkout to allow the option to split the goods if applicable. 

Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of £15.00. 

Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for a tradesman to install the items until after they have been delivered and checked for damage.

 

If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order. 

In certain circumstances where large bulky items are being ordered for delivery to remote locations (such as Scottish Islands ) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order. 

Without prejudice to the statutory rights afforded to consumers under UK law, Integration Design 2000 Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control,or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases Integration Design 2000 Ltd will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from Integration Design 2000 Ltd with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment. 

Pricing Errors



In the event that there is a pricing error on the website then Integration Design 2000 Ltd will not be bound to honour any orders made at that price. 

Disclaimers and Limitations on Integration Design 2000 Ltd's Liability 

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, THE INTEGRATION DESIGN 2000 LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. 

PRODUCTS PURCHASED FROM THE INTEGRATION DESIGN 2000 LTD AND RELATED SERVICES, WHICH ARE PROVIDED BY THE INTEGRATION DESIGN 2000 LTD, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST  Integration Design 2000 Ltd , BUT ONLY AGAINST THE PERSON GIVING THEM. 

Integration Design 2000 Ltd LTD ACCEPTS LIABILITY FOR DAMAGE TO PROPERTY WHERE AND TO THE EXTENT THAT IT ARISES FROM THE NEGLIGENCE OF  Integration Design 2000 Ltd LTD, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF ONE THOUSAND POUNDS (£1,000). 

EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. 
 


Returns




Fixthebog’s 14 Day Returns Policy:



Goods purchased on fixthebog can be returned within 14 working days of receipt, with the exception of certain products, ie. Perishable or bespoke goods (please check with our Customer Service department before return). Our customer service department must be advised within 14 working days of your receipt of the goods if you wish to return them. Returned goods will not be accepted if they have been used. Opening the packaging constitutes use of that item. Goods must be returned in the same condition as prior to purchase. Please be advised goods must be returned immediately after notification at your own expense in adequate packaging to ensure they reach us in a re-saleable condition. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would therefore recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey. 

Returns Procedure:



Please contact our Customer Service department on rcustomerservice@fixthebog.com for a returns number and returns form which must be included with the returned goods. We will not process items returned without an authorised returns number. fixthebog cannot be held responsible for lost returns so please ensure you return the goods via a secure courier or insured method. Proof of posting cannot be accepted as confirmation of delivery. 

Faulty Goods:



Please contact our Customer Service department at customerservice@fixthebog.com if your good develops a fault and we will advise on the appropriate action , e.g. repair, refund or replace. Returned items are inspected and tested, please note that should we determine that the product is not faulty you will receive a refund for that item but you will be charged any delivery and collection costs we incur.In certain circumstances, we may ask you to return the product direct to the manufacturer. 

Damaged Goods:



You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage by email to customerservice@fixthebog.uk within 48 hours of the delivery. If we are not notified of damage within 48 hours we are unable to claim from either the manufacturer or the carrier and you may be liable. We ask you not to sign for or accept the goods if the exterior packaging appears extensively damaged. If the goods are damaged in transit but it is not apparent from the packaging, please contact our Customer Service Department at customerservice@fixthebog.uk within 3 working days of delivery to inform us of the problem. We may ask for proof of the damaged packaging in the form of photographic evidence or return of the actual packaging. Customer Service we will advise you of the appropriate course of action.

Please be aware that some of our products are not covered by the manufacturer warranty if sold to an address outside the UK.  If you have any concerns regarding this matter please contact us before making a purchase. Please also note that any refunds for items which have been collected outside the UK will be subject to a deduction to cover the cost of collection.



The Consumer Protection (Distance Selling) Regulations 2000 / Returns




Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period" which lasts 14 working days from the day after taking delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this site . If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused. The delivery of the goods to you is a separate contract for services and is not covered by the cooling off period,therefore any refund made will not include the costs of delivery of the goods to you. 

External Sites



This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). The INTEGRATION DESIGN 2000 LTD is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions. 

Security 

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. 

We will use technical and organisational measures to safeguard your personal data, for example: 

- access to your account is controlled by password and username which are unique to you; 

- we store your personal data on secure servers; 

- payment details are encrypted using SSL technology. 

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the website whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place. 

Your rights 

If you are concerned about your data, you have the right subject to the payment of a small fee (currently £10) to request access the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. 

Copyright





All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Integration Design 2000 Ltd or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Integration Design 2000 Ltd or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited. By using this site, you agree to these terms of use. The INTEGRATION DESIGN 2000 LTD reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits. 

Integration Design 2000 Ltd reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. 

All specifications are approximate only, and the seller shall have no liability in respect of any deviation therefrom. 

Integration Design 2000 Ltd

Crockhamheath Farm

Wheatlands Lane

Crockham Heath

Newbury

Berkshire

RG20 0LA

Tel: 01635 246728

Fax: 0208 181 6110

Email: customerservice@fixthebog.com



Registered in the UK as Integration Design 2000 Ltd (Company Number 3176722) 
VAT Reg. No. 664 6287 04